FAQ

For cancellations, please contact us at least 24 hours in advance to avoid being charged or losing your deposit. If there is an extenuating circumstance please call us. Thank you.

It's always a good idea to contact us directly on an item you are interested in as we are always doing shows and have local customers.

In stock items will ship in 24 to 48 hours. Custom orders will need 3 to 10 days to create depending on the item.

We accept all forms of payment, please contact us directly to discuss.

Returns:

All sales are final, however, if you receive a damaged product, please contact us within 7 days of delivery with any concerns (include photo).  We will do our best to replace your item with a similar item. Please note: Natural products vary in size, color and shape. If we do not have an acceptable product to exchange, we will issue a store gift card or refund.  If applicable, your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Additional non-returnable items:

Gift cards

Bookings for Classes or Events

To complete your exchange or refund, we require a receipt or proof of purchase.

There are certain situations where no or partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any product that has been delivered to customer for more than 7 days

Late or missing refunds:

If you haven’t received a refund yet, first check your bank or credit card company, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at angelicrootsmke@gmail.com.

Exchanges:

We only replace products if they are damaged.  If you need to exchange for a similar product, send us an email (include photo) at angelicrootsmke@gmail.com and send your item to: Angelic Roots, LLC, 7840 S. Clement Ave., Oak Creek WI 53154, United States.

Shipping:

To return your product, you should mail your product to: Angelic Roots, LLC, 7840 S. Clement Ave., Oak Creek WI 53154, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.